Privacy policy

You are at the center of everything we do. That is why we treat your personal information with respect. For company info/legal info click here.

This privacy statement describes how Revealed Music B.V. (hereinafter: “REVEALED” or “we”) handles personal information that we learn about you when you use our services or our website REVEALED considers it of great importance that the collection and processing of your data takes place in a careful and secure manner. We advise you to read this privacy statement carefully. We have done our best to make this explanation as concise as possible.

REVEALED may collect information about you in the following ways:

Personal identification information
REVEALED may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
REVEALED may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies
REVEALED’s website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Via third parties
If you do not buy your admission ticket yourself, but you were assigned to it (for example by your employer, friend or a commercial organization), REVEALED will receive your personal data from a third party;

Contact, account, and ticket details
Such as name and address details, telephone number, e-mail address, date of birth, customer number, the number of tickets purchased and seat number(s);

Payment and billing information
Such as billing address and payment details;

App and website data
Such as IP address, your unique device identifier, traffic and location data and what you have done on our website or app. For more information about the use of cookies, please refer to our cookie policy;

Information you post publicly
Such as comments on our websites, apps or messages posted on social media sites managed by us; 

Information about your preferences
Such as your music taste based on selected favourite artists and/or previously ordered tickets;

Special details
In case you are disabled, we want to make sure that you can enjoy an optimal experience. To to meet your accessibility requirements, we collect data about your needs. This may be information that you provide to us when you apply for a disabled place about your mental and physical health.

At events
REVEALED can also process visitor data at the events it (co-)organises, such as registering an event (with a camera) for commercial or security purposes. The visitor is always informed of such processing when entering an event location.

To guarantee your safety and that of other visitors during our events, for example by ensuring a good flow based on location data and being able to inform you personally in the event of a calamity and to distinguish based on age data.

How we use collected information
REVEALED may use the aforementioned data for the following purposes:

We use your data to implement the agreement with you (for example when you buy an admission ticket), so that we:

- To run a promotion, contest, survey or other Site feature;
- To send Users information they agreed to receive about topics we think will be of interest to them;
- To send periodic emails;
- To process an order;
- To accept payment;
- To provide you with customer service;
- To send customer service emails, such as reservation confirmations and event reminders;
- For legitimate interests, namely to conduct market research and analysis, to improve our events and services;
-For our marketing purposes, to provide you with information about offers, concerts and other events (such as festivals) organised by or on behalf of REVEALED. Think, for example, of e-mails with concert information or alerts by e-mail about similar events;

REVEALED may use the email address to respond to inquiries, questions, and/or other requests.

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy
Revealed Recordings has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected] 

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